Hello all,
I created a ticket and set User1 and User2 as Cc. For some Comments I want that only User1 must be notified. In order to do that, I accomplished theses tasks: 1. I click the link to add comment 2. Under Scrips and Recipients --> This message will be sent to ... -> I checked the checkbox for user2, in order the add User2 to the list of users, who will not be notified. Now the User2 is existing in the list of people, who will be notified AS WELL AS in the list of people, who will be not notified !!!!! If I do the same for User1 all things is working well and User1 is existing ONLY in one list !!!!!! Why ?????? I am using RT 3.8.1 Many Thanks !!!! ============================================================================= *** Staatlich gefoerderte AutoForm-Schulungen! Ruesten Sie sich und Ihre Mitarbeiter im Rahmen einer Weiterbildungsoffensive fuer morgen. Lernen Sie das gesamte Potential der AutoForm-Software kennen und optimal einzusetzen - bis zu 100% gefoerdert. Weitere Infos finden Sie hier!<http://www.autoform.com/german/services/training_AZWV.html> ============================================================================= *** AutoForm is proud winner of the Swiss Venture Club Award 2009. The award recognizes companies which have achieved an impressive performance record through consistent success, ensure or create jobs and for which continuous innovation plays a central role. ============================================================================= Tariq Doukkali System Administrator && IT-Supporter AutoForm Engineering Deutschland GmbH Emil-Figge-Str. 76-80 D-44227 Dortmund Tel: +49 (0)231 9742 320 Direct: +49 (0)231 9742 7125 Fax: +49 (0)231 9742 322 www.autoform.com <http://www.autoform.com> Register Court: Amtsgericht Dortmund, HRB 12334 General Managers: Dr. Bart Carleer, Michael Kost ============================================================================= The information contained in this e-mail is confidential and is provided only for the intended addressee's use. If you received this e-mail in error, please delete it and contact us. Thank you. =============================================================================
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