This page should help you: http://wiki.bestpractical.com/view/ManualEmailConfig
If you properly configure RT and your email server, then you souldn't have any problem and RT will create those tickets.
Take care, Carlos Wagner Pereira wrote:
Hi, folks. And now, almost all of the main settings are done!But, I need to setting up my RT to create a ticket when someone send an e-mail message to it.I found this line in a blog, but I'm not sure if this is enough to make RT works properly.rt-email: "|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt"; Thanks for any precious help.
-- _______ _______________________________________________________________ | __ __ | Carlos García Montoro Ingeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| Servicios Informáticos | [_] | Edificio Institutos de Investigación [email protected] |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 |_______| España / Spain Fax: +34 963543488
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