On Wed, Jan 13, 2010 at 02:13:40PM -0500, slamp slamp wrote: > Is anyone using this? > > http://wiki.bestpractical.com/view/AddTicketHistoryToMail > > For some reason, it wont add any correspondence from AdminCc. I only > have 1 AdminCc. > > All other transactions are added skipping anything from an AdminCc. I > don't really see the scrip where it would skip AdminCc's > correspondence unless I am missing it completely.
Is your AdminCc Replying or Commenting ? That template won't include Comments -kevin
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