Hello, I would like to build a scrip that on condition "repoen", autoreplies to the requestor, and changes the status of the ticket back to its former status.
Is there a way to do this? I think I've located a way to set the status back, but how can I perform an autoreply using the template specified? Thanks, Adam _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
