On 01/15/2010 02:20 AM, Alex Balashov wrote: > 2. I really wish that the "From" header on correspondence received from > the customer into the ticket and copied to AdminCcs and the ticket owner > via e-mail notifications would contain not only their sending display > name, but also their real sending email address. Instead, it is replaced > by the CorrespondAddress, whether the default or overridden one.
By the way, I did consider using a variant of this approach: http://wiki.bestpractical.com/view/UseActorAsSender Except, instead of $Ticket->QueueObj->CorrespondAddress, I would just pull out $Transaction->CreatorObj->EmailAddress. The problem is that then this happens on all correspondence, not only from the customer into RT (correct), but also seemingly on outgoing correspondence (RT to customer) as well, which would be patently wrong. That is, unless I am misunderstanding the contextual nature of $Transaction... -- Alex Balashov - Principal Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
