I believe ticket attachments are stored in the attachments table and stored as blob data. so an sql backup should get that as well. ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Zach Boettner [za...@oxfordsuites.com] Sent: Tuesday, January 19, 2010 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to Search Resolved Tickets & How to Backup RT DB?
Two questions: 1. How can I modify RT so that when I search in the ‘quick search’ box at the top right of the page it searches all tickets, including resolved tickets? 2. What is the best way to backup the entire RT database, including attachments, etc. Currently I am doing an export from phpMyAdmin but I don’t believe that includes ticket attachments. Thanks, Zach _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
