I think you need something like this (its what I am using) http://search.cpan.org/~FALCONE/RT-Extension-ExtractCustomFieldValues-3.06_02/lib/RT/Extension/ExtractCustomFieldValues.pm
also search the user list here http://www.gossamer-threads.com/lists/rt/ and search the wiki here http://wiki.bestpractical.com/view/HomePage ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of John Frey [jf...@seattletimes.com] Sent: Thursday, January 21, 2010 8:45 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How Do I Reference a CF in an Email to be Parsed This is my first post to this list. I have a newbie question. Is there a way to reference a custom field in an email body so the parser will pick it up? I want to fill a custom field when I email a queue by putting the info in the body of the email like I am able to do with standard fields, such as owner, priority, timeworked, etc. Here is an example of what I am putting in the body of an email that I send to a queue. Owner: jfrey Requestor: bsmith Priority: 1 Status: Open Custom Field Release Version: 1.0 The email parser will parse the first four items fine, but I can't figure out the syntax for the custom field, or find documentation if this is possible. Thanks, John _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
