too bad, I would have like the option to keep them seperate. I'm no programmer but it seem to me a easy method to implement would be to number tickets with que#.ticket# (01.1056). I believe qu eues are given a unique number after they are created.
Thanks. On Fri, Jan 22, 2010 at 3:49 PM, Jerrad Pierce < [email protected]> wrote: > On Fri, Jan 22, 2010 at 16:45, Aaron Zuercher <[email protected]> > wrote: > > I'm expanding my RT install to include a 2nd queue. In testing it looks > > like the new tickets in that queue are number sequentially with the old > > queue. I searched archives and found an old post from 2001 stating this > is > > by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820) > Has > > 8 years of development changed this? > No. Ticket # is still a globally incrementing counter. If it were not, > email messages would have to include both the ticket # and queue name. > > -- > Cambridge Energy Alliance: Save money. Save the planet. >
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