After surfing around quite some time and reading a bunch of, somtimes very old, posts, i'd like to ask you about the basic concepts of groups.
I am still looking into giving all users from *.example.com the right to see all tickets created for this company. I understand, that you cannot add unprivileged users to groups, although there might have been a groupservice extension back for RT 2, but i didn't find any information, whether it is compatible to our 3.8.2, which is currently running fine on our debian system. Another concept discussed was to work on the search feature, so it shows all tickets being created by [email protected], also involving to remove SelfModify right, so one cannot change the given emailaddress to prevent sneaking at other companies tickets. Since i am not a programmer, i am looking for a nice and easy way, to get this done. I assume, that a lot of other companies also need to do this; so i am wondering how you tackled this approach. Shouldn't be that big deal, and i think, this is a quite common requirement. To put it straight: How can i get users from the same company getting informed about any ticket created in any queue, they are member of( having queue 1, 2, 3, and user 4 is member of 1, 2, 3; user 5 is member of 1, 2 and user 6 is member of 1 and 3, user 5 mustn't see 3 and user 6 mustn't see 2) Thanks for help, am looking into it for quite a while, perhaps someone can point me in the right direction? w_e -- View this message in context: http://old.nabble.com/Groups-and-Ticketsharing-tp27319017p27319017.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
