On 1/28/2010 12:43 AM, Ruslan Zakirov wrote: > On Thu, Jan 28, 2010 at 1:17 AM, Seann Clark<[email protected]> > wrote: > >> All, >> >> I am having a problem with ticket creation on RT. I am setting up ONMS to >> open tickets to RT on alarm, and have had mixed results. Each time the error >> RT: DBD::mysql::st execute failed: MySQL server has gone away at<some perl >> module> is the end result and ticket creation fails. On the RPM version on >> Fedora 9, it failed, but not quite. It would create the ticket, but ONMS >> didn't see the ticket created. I removed the RPM version and compiled RT >> from scratch from the most recent stable, to verify if it was something with >> the RPM on the 64bit platform, but I get the same results. Nothing on google >> was conclusive to this issue, though I found some things on it, the most >> common response was to remove and reinstall DBD, which I can't easily do >> (production database and this is the only tool that doesn't work with it). >> I have periodic luck on creating tickets in the web interface though, but >> other times I get the same error information as what is below. >> > Do you have GnuPG enabled in RT on this system? If so then disable it > and try again. > > > [snip] > > > > yes, I have that disabled. My configure line is: ./configure --enable-graphviz --enable-gd --with-web-user=apache --with-web-group=apache --sysconfdir=/etc/rt3/
I did try originally with GPG, and it broke it worse, so I removed it, deleted the code, unpacked the tarball and recompiled using the config string listed above and I am left with the errors above. The Fedora 9 YUM RPM was doing the same thing as this compiled version as well. ~Seann _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
