Hi Andreas, I am currently having this same problem. Did you ever figure it out?
Thanks so much! Jonathan Andreas Heinlein-2 wrote: > > Hello, > > I need your help debugging RTs mail system. > > I have had RT send emails successfully when replying to or creating new > tickets. As such, the mail system is working. I have fiddled with the > global scrips to invoke some more mails, i.e. on owner change. But now > somehow, RT does not send any mail at all. > > I am not sure if this has to do with the scrips at all. In any case, > when you reply to a ticket, no recipients are shown at the bottom (Below > "...mail will be sent to the following users..."), and no mail is sent > on reply. Dito when entering someone as Cc: or AdminCc: for a ticket, > both for the whole ticket and one-time when replying. In all cases, RT > claims "Outgoing message recorded" after saving changes, but the ticket > display does not show any outgoing mail (I have the "ShowOutgoingMail" > right). > > From the mail server logs I can see that no attempt to send mail is > done. From syslog, I see "RT::User::CanonicalizeEmailAddress called with > "" from RT::Ticket". I checked the user account settings, and alle users > have valid working mail addresses associated with them. > > I am using RT 3.6 on debian etch with the packages from the etch > repository. I do not want to upgrade to 3.8 at the moment. > > Thank you, > Andreas > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://old.nabble.com/RT-not-sending-email-tp21542621p27358540.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
