> 2. Re: Asset Tracker on a new install of RT > (Brumm, Torsten / Kuehne + Nagel / Ham MI-ID) You need to flush the Mason cache before restarting apache or else your changes will never be propagated.
> > Message: 1 > Date: Thu, 28 Jan 2010 13:11:15 -0600 > From: "Brenner, Martin" <[email protected]> > Subject: [rt-users] Asset Tracker on a new install of RT > To: [email protected] > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > We have an old instillation of RT 3.4.2, but it was a VM given to us many > years ago and there are things broken on the underlying Debian. So, > instead > of working hard to fix everything and then upgrade, we decided to start > from > scratch and build a new VM. > > I got 3.8.7 up and running on an Ubuntu 9.04 "box" with the LDAP add-on > working. We really need something that handles our inventory integrated > into > our ticketing system, so we were going to try AssetTracker out. > >>From some of the posts on the AT google site, it sounds like only 1.2.4b1 > works with RT 3.8.x. got it downloaded and configured (we didn't do the > patch mentioned in the README since posts I saw said it wan't needed) but > when we try make install, we get the following error: > > [crit]: Can't locate object method "ACLEquivalenceObjects" via package > "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line > 327, <DATA> line 323. (/opt/rt3/lib/RT.pm:379) > Can't locate object method "ACLEquivalenceObjects" via package > "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line > 327, <DATA> line 323. > > The only similar thing I found about this was in the archives for this > list > saying to add to > > sub ACLEquivalenceObjects { return () } > > to > /opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually > /opt/rt3/lib/RTx/AssetTracker/System.pm on our system) > > and restart apache. > > Did this and no luck. I'm out of my depth here, so any help would be > appreciated. > > Thanks, > Martin > > > Martin Brenner > Head Librarian > Whitfield School > 175 S Mason Rd > St. Louis MO 63141 > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20100128/e540e0fe/attachment.htm > -- Peter C. Lai ITS Systems Administrator Bard College at Simon's Rock 84 Alford Rd. Great Barrington, MA 01230 (413) 528-7428 peter at simons-rock.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
