Hello. if i want to forward some ticket to such person who is not member of RT. i used forward option in Ticket. but i can't put custom text for this message as there is no option available. how to add some custom text in a forwarded ticket and also how to send this custom text to the receiving person? because whenever i forward some ticket to some one only a single message "This is a forward of ticket #..." is forwarding at the other end. i have changed the "Forward Ticket" template. but still its showing the same text. pls help.
Thanks, R i Z -- View this message in context: http://old.nabble.com/How-to-add-custom-text-in-a-forwarded-ticket-to-some-third-party-outside-RT-Organization-tp27532152p27532152.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
