Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket.
This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor. Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed? Thanks, David Stiff Release Engineer McAfee, Inc. 565 Kumpf Drive Waterloo, Ontario N2V 1K3 (519) 880-2045 direct (519) 747-4731 fax david_st...@mcafee.com Safe online? Avoid dangerous web sites using McAfee SiteAdvisor(tm) - a FREE download from http://www.siteadvisor.com?cid=27092. Don't search or surf without it!
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