RT_SiteConfig was updated, RT_Config has been left untouched as recommended. Apache has been restarted several times.
This only affects a few users. For everyone else RT works just fine and all links are generated correctly. And for those few users it is only the tickets displayed after selecting a queue from QuickSearch that have the missing '/rt/' in the links. They get the correct links on their At a glance page or custom searches. Could it somehow be tied to a session in the database when they log in? -Ed --On February 16, 2010 7:14:51 PM -0500 [email protected] wrote: > Message: 2 > Date: Tue, 16 Feb 2010 09:16:02 -0800 > From: "Will Sani" <[email protected]> > Subject: Re: [rt-users] QuickSearch has broken links for some users > To: <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="US-ASCII" > > Have you corrected the URL in RT_Config and Site_Config? Have you bounced > Apache yet? > > Will > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Ed Santora > Sent: Tuesday, February 16, 2010 8:52 AM > To: [email protected] > Subject: [rt-users] QuickSearch has broken links for some users > > Hello, > > I recently moved our RT instance from a base hostname to a subdirectory > (i.e. from http://www.example.com/ to http://www.example.com/rt/) > > Myself and a few users have updated our SavedSearches to account for that > change and it works fine. As does almost everything else. However, for > some users, when they click the Queue link from the QuickSearch box all > the tickets displayed have links without the ending "/rt". > > This was a fresh install of the files, Mason cache has been cleared and > the web server restarted. Only the database was carried over. > > This behavior is only seen with a handful of users. I am unable to figure > out why the links are correct for some users and not others. Any ideas on > where to start looking for the cause? > > -Ed _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
