On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote: > Hello, > > I recently moved our RT instance from a base hostname to a subdirectory > (i.e. from http://www.example.com/ to http://www.example.com/rt/) > > Myself and a few users have updated our SavedSearches to account for that > change and it works fine. As does almost everything else. However, for some > users, when they click the Queue link from the QuickSearch box all the > tickets displayed have links without the ending "/rt". > > This was a fresh install of the files, Mason cache has been cleared and the > web server restarted. Only the database was carried over. > > This behavior is only seen with a handful of users. I am unable to figure > out why the links are correct for some users and not others. Any ideas on > where to start looking for the cause?
Check if these users have a custom Format under Preferences -> Search options with id or Name and an invalid Link item -kevin
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