I just want to be able to edit a text. Put color on to it, make tables... basics on text editing, that's all. In RTFM it's all black, white and bold. If I want to create an article more pretty I can't . I'm searching packages, scripts that allow me to create a more beatiful article...
Fernanda L. M. Martins 2010/2/19 <[email protected]> > Send RT-Users mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. Re: Pls urgent help about double requestors for each new > ticket (Ken Crocker) > 2. Re: Creating one Article in more than one class (Kevin Falcone) > 3. Re: Wiki Add-on for RTFM (Kevin Falcone) > 4. RT Apache memory leak. any examples of MPM settings? > (Michael Neuschafer) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Fri, 19 Feb 2010 09:13:19 -0800 > From: Ken Crocker <[email protected]> > Subject: Re: [rt-users] Pls urgent help about double requestors for > each new ticket > To: softouch <[email protected]> > Cc: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Softouch, > > Have you created any scrips that activate when a ticket is created? > Otherwise, that's crazy. I can't see any reason that the vanilla RT > would ever do that. It doesn't make sense and I can't think of any > configuration settings that would do it either. The only thing I can > think of is some scrip that is doing it. > > Kenn > LBNL > > On 2/18/2010 9:49 PM, softouch wrote: > > > > Dear Ken, > > > > lets assume that i have user A,B,C,D in my RT. > > > > > > When User A is creating a ticket in the queue and making some one owner > of > > Ticket out of RT Members, > > after ticket creation RT is showing Two Requester for this Ticket. > > > > One is User A who actually created the Ticket. > > Second randomly from B,C,D. > > > > i am unable to understand that why and when second requester is inserted > > inside the ticket. now when ever some correspondence is made with > Requester > > , RT is sending Email to Two Requester. > > > > > > Hope i have explained my problem more precisely. > > > > Thanks, > > > > R i Z > > > > > > > > Ken Crocker wrote: > > > >> Softouch, > >> > >> Your question is a bit vague. Are you having a problem segregating > >> notifications? A problems distinguishing the difference between a ticket > >> "Creator" and a Ticket "Requestor"? > >> There are several relationships a user can have with a ticket. At the > >> "Queue" level, they can be a watcher (either AdminCc or Cc). That > >> implies that they want whatever notifications you set to go out for ALL > >> tickets in that Queue. Then there are the "Ticket" watchers, which > >> includes AdminCc, Cc, Owners (of which there can ONLY be one per ticket) > >> and Requestors (of which there can be MANY per ticket). These watchers > >> are called "Roles" which are basically "Psuedo" groups. The can have > >> rights just like "User-defined" groups for a particular Queue and even > >> globally. A "Creator" is neither a role or psuedo group of any kind and > >> therefore /cannot have any rights/.nor be a /selected recipient of a > >> notification/. A Ticket "Creator" is merely a ticket level field that > >> retains the ID number of the user that /actually created/ (Via email or > >> WebUI) the ticket and this user can be a different user than the Owner > >> OR Requestor(s). You can display this persons User Name/Email address in > >> any Query, however. > >> Please define more succinctly exactly what your problem is and I'll try > >> to help. > >> > >> Kenn > >> LBNL > >> > >> On 2/18/2010 4:15 AM, softouch wrote: > >> > >>> Hello. whenever my RT users are creating ticket in some queue, ticket > >>> is created by two owners. one who is actually creating the ticket and > >>> other it selects randomly between different RT Admins. please help me > >>> to sort out the reason of this issue. R i Z. > >>> > ------------------------------------------------------------------------ > >>> View this message in context: Pls urgent help about double requestors > >>> for each new ticket > >>> < > http://old.nabble.com/Pls-urgent-help-about-double-requestors-for-each-new-ticket-tp27637404p27637404.html > > > >>> Sent from the Request Tracker - User mailing list archive > >>> <http://old.nabble.com/Request-Tracker---User-f572.html> at > Nabble.com. > >>> > ------------------------------------------------------------------------ > >>> > >>> _______________________________________________ > >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >>> > >>> Community help: http://wiki.bestpractical.com > >>> Commercial support: [email protected] > >>> > >>> 2010 RT Training Sessions! > >>> San Francisco, CA, USA - Feb 22 & 23 > >>> Dublin, Ireland - Mar 15 & 16 > >>> Boston, MA, USA - April 5 & 6 > >>> Washington DC, USA - Oct 25 & 26 > >>> > >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >>> Buy a copy at http://rtbook.bestpractical.com > >>> > >> _______________________________________________ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: [email protected] > >> > >> 2010 RT Training Sessions! > >> San Francisco, CA, USA - Feb 22 & 23 > >> Dublin, Ireland - Mar 15 & 16 > >> Boston, MA, USA - April 5 & 6 > >> Washington DC, USA - Oct 25 & 26 > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > >> > >> > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20100219/cfdb6683/attachment-0001.htm > > ------------------------------ > > Message: 2 > Date: Fri, 19 Feb 2010 10:31:36 -0500 > From: Kevin Falcone <[email protected]> > Subject: Re: [rt-users] Creating one Article in more than one class > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On Fri, Feb 19, 2010 at 12:53:09PM -0200, Fernanda Martins wrote: > > Can I create one article in more than one class on RTFM? > > No, think of a Class like a Queue. One Class per Article, one Queue > per Ticket. > > You want global topics I suspect. > > -kevin > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > Url : > http://lists.bestpractical.com/pipermail/rt-users/attachments/20100219/2f86b8e4/attachment-0001.pgp > > ------------------------------ > > Message: 3 > Date: Fri, 19 Feb 2010 10:31:05 -0500 > From: Kevin Falcone <[email protected]> > Subject: Re: [rt-users] Wiki Add-on for RTFM > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On Fri, Feb 19, 2010 at 12:46:32PM -0200, Fernanda Martins wrote: > > See... but that don't solve my problem. > > > > What I want is the text format like in [1]wikipedia.com with gray > boxes, and index in my > > article to each topic.. that kind of stuff. > > > > If I just create a Custom Field I will only creating boxes, but not > coloring it, not change my > > letter fonts etc etc etc...... > > RT is not a wiki. I can't tell if you want to let people browse > articles in RTFM (which they can do from RTFM -> Articles, organized > by class and topic) or if you want something entirely different. > > -kevin > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > Url : > http://lists.bestpractical.com/pipermail/rt-users/attachments/20100219/8a347153/attachment-0001.pgp > > ------------------------------ > > Message: 4 > Date: Fri, 19 Feb 2010 10:31:53 -0800 > From: "Michael Neuschafer" <[email protected]> > Subject: [rt-users] RT Apache memory leak. any examples of MPM > settings? > To: <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > My request tracker apache has been eating up memory. I think there is a > memory leak. Below is my prefork MPM and Worker MPM what setting do you > recommend? > > > > > > # prefork MPM > > # StartServers: number of server processes to start > > # MinSpareServers: minimum number of server processes which are kept > spare > > # MaxSpareServers: maximum number of server processes which are kept > spare > > # MaxClients: maximum number of server processes allowed to start > > # MaxRequestsPerChild: maximum number of requests a server process > serves > > <IfModule mpm_prefork_module> > > StartServers 2 > > MinSpareServers 2 > > MaxSpareServers 3 > > MaxClients 50 > > MaxRequestsPerChild 1000 > > </IfModule> > > > > # worker MPM > > # StartServers: initial number of server processes to start > > # MaxClients: maximum number of simultaneous client connections > > # MinSpareThreads: minimum number of worker threads which are kept spare > > # MaxSpareThreads: maximum number of worker threads which are kept spare > > # ThreadsPerChild: constant number of worker threads in each server > process > > # MaxRequestsPerChild: maximum number of requests a server process > serves > > <IfModule mpm_worker_module> > > StartServers 2 > > ThreadLimit 64 > > </IfModule> > > > > # event MPM > > # StartServers: initial number of server processes to start > > # MaxClients: maximum number of simultaneous client connections > > # MinSpareThreads: minimum number of worker threads which are kept spare > > # MaxSpareThreads: maximum number of worker threads which are kept spare > > # ThreadsPerChild: constant number of worker threads in each server > process > > # MaxRequestsPerChild: maximum number of requests a server process > serves > > <IfModule mpm_event_module> > > StartServers 2 > > MaxClients 50 > > MinSpareThreads 25 > > MaxSpareThreads 100 > > ThreadLimit 64 > > ThreadsPerChild 25 > > MaxRequestsPerChild 1500 > > </IfModule> > > > > Michael Neuschafer > > PC Support Specialist > > National Stores Inc. > > (310) 436 - 2150 > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20100219/be6aaad1/attachment.htm > > ------------------------------ > > _______________________________________________ > RT-Users mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > End of RT-Users Digest, Vol 71, Issue 47 > **************************************** >
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