On Mon, 2010-02-22 at 06:39 +0000, [email protected] wrote: > Hi all, > > I need some feedback on this before I push any changes out to our live system. > I need to fix this relatively soon as I have 10-12 tickets created from auto > replies every day. > I would appreciate any thoughts as it would be very helpful for me. > [...] > ----- "n chrysandreas" <[email protected]> wrote: > > > I've found a function in ../lib/RT/Interface/Email.pm that is checking > > the headers of the emails but the value returned from the function is > > always the same (as I understand from my limited perl skills). > > [...] > > Does the above function always return "0"? [...]
No. The function returns 1 when it matches a header that is known to mark some kind of auto-generated message. Now, I have observed that there are automated messages that don't trigger the rule, but never enough to have me actually go up and improve the function to catch those. Looks like you're luckier than me. Start by isolating a few samples of those auto-reply messages that are indeed showing up in your queues and possibly put them somewhere where people in the list can take a look at them (including the headers, of course). Then post the URL here. Regards. -lem _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
