> As I'm new to RT I'm trying to setup a system for our needs. > We want a queue for each customer. Tickets are created by email. You may want to rethink this, as it seems like a really bad idea. It could potentially make the system extremely unwieldy due to the number of queues, and potential difficulty managing ACLs or templates?
You do know that messages automatically get threaded right? And that the system is searchable? (with RTx::From you need only type from:polloxx to get to a list of all of your tickets) Also, RT automagically links to several other tickets from a requestor in the ticket display? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
