Has anyone ever noticed the following sporadic behavior in the 3.8 series (we previously seem to have had this 3.8.1, but I can confirm an instance in 3.8.6): a requestor responds to a ticket with correspondence, and although the template Admin correspondence contains no address headers, the notification's from & reply-to are set to the queue's comment address? (We are using friendly from)
For the time being I've added explicit reply-to's to the admin templates to address this, but it just doesn't seem right... -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
