Thanx Stuart, that works for me. Stefan
-----Ursprüngliche Nachricht----- Von: [email protected] [mailto:[email protected]] Im Auftrag von Stuart Browne Gesendet: Montag, 1. März 2010 07:45 An: [email protected] Betreff: Re: [rt-users] Quick search > -----Original Message----- > From: [email protected] > > I'd like to quick-search also on fixed/resolved tickets. > > -----Ursprüngliche Nachricht----- > Von: Renato S. Yamane > > On start page I can see a Quick Search pannel, but it have only 3 kind > of status (New, Open and Stalled). > > Is possible add one more status (fixed/resolved)? The quick search by default searches the @ActiveStatus values. lib/RT/Search/Googlish.pm: 163: push @tql_clauses, join( " OR ", map "Status = '$_'", RT::Queue->ActiveStatusArray()); This doesn't stop you from searching other states, it just means you have to list the state you want to search, i.e.: resolved orange button To search for a resolved ticket with the words 'orange' or 'button' in the subject. A rough list of what the quick search can search on: Fulltext Contet search: fulltext:string Requester email address: [email protected] Ticket Status: resolved Ticket ID: 12345 Queue name: 'General Support' RT ticket owners: stuart Stuart _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com --------------------------------------------------------------------------------------------------------- This e-mail is confidential and may contain privileged information. It is intended only for the addressees. If you have received this e-mail in error, kindly notify us immediately by telephone or e-mail and delete the message from your system. --------------------------------------------------------------------------------------------------------- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
