Have you check the queue specific templates? Maybe you are having the default responsed overridden with an empty/no response.
Ken On Mon, Mar 01, 2010 at 01:32:40PM +0000, John Roman wrote: > I have a problem with email from a certain queue not getting sent. a > users corresponding to the ticket should accordingto global scripts have > a message sent to all cc's and admincc's, but alas this just isnt so. > > ive tried sendmail, and sendmailpipe mailertypes to resolve this issue, > but it appears to be isolated to this one queue. > > > > [email protected] > SDF Public Access UNIX System - http://sdf.lonestar.org > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
