Jason, scrips can not change what already happened. You can use callback in Create.html, but ticket creation is hardly tied to a queue because of custom fields.
On Wed, Mar 3, 2010 at 2:06 AM, Jason A. Smith <[email protected]> wrote: > I need to be able to change the Queue that a ticket is going to before > it is created. Is this even possible with a scrip in RT? I tried a > scrip with an OnCreate condition and SetQueue, but it still created the > ticket in the original queue, then moved the ticket to the new queue > after it was created. Is what I want to do even possible with rt-3.8.7 > without hacking the core RT code? Any help to point me in the right > direction would be greatly appreciated. > > Thanks, > ~Jason > > > -- > /------------------------------------------------------------------\ > | Jason A. Smith Email: [email protected] | > | Atlas Computing Facility, Bldg. 510M Phone: +1-631-344-4226 | > | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | > | Upton, NY 11973-5000, U.S.A. | > \------------------------------------------------------------------/ > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
