Oh good idea! So if the template is "blank" it essentially won't do anything?
I'll give that a try! Thanks! Nicola -----Original Message----- From: [email protected] on behalf of Kevin Falcone Sent: Wed 3/3/2010 9:13 AM To: [email protected] Subject: Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote: > Hey Everyone, > > So we're utilizing approvals, and when an approver approvals or rejects a > request, the owner > of the "parent" request gets double notifications. The first is from the > templates: > > Approval Passed > All Approvals Passed > Approval Rejected > > the 2nd email is the fact that it puts the notes from the approver as > correspondence on the > original request. It looks like the template names are hard coded into > the code, so if I were > to rename them (as to not delete them) what would that break? > > or is there a way to filter the and id that it's correspondence from the > approval system and > not send that email notification out but send others out? we want to be > able to receive > correspondence updated, i might be able to filter on the subject since > that's defined from the > approval template? > > thoughts? or am I missing a simple fix? I suspect you actually just want a blank Correspondence or Admin Correspondence template in the ___Approvals queue, so that the normal On Correspond Notify Foo scrip won't send mail for that queue -kevin
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