On Thu, Mar 04, 2010 at 02:28:02PM -0500, Joe Kirby wrote: Joe > We have experienced some issues in 3.8.2 when folks use the Ticket option > from the left hand > menu of Rt at a Glance. > Sometimes it is just pulling too much data and the system hangs. > I was wondering if there is any setup/config option to limit who can use > this feature so we > can limit our exposure to these performance hits. > We have over 220 Privileged users of which just a handful should be able > to use this feature.
There isn't, but you can use the callback in Elements/Tabs to trim it out for people who aren't in a group > Lastly, I was hoping to discover that the Display History would ignore any > filtering when a > ticket changed queues as we do not care if a user sees that the ticket > went from a Level 1 > queue to a Level 3 queue. > We do not want to grant them SeeQueue attribute since this would create an > abnormally high > number of Queues that are not really necessary for these users. > An example in the history log is Sun Jan 24 14:00:15 2010 The RT System > itself - Queue changed > from Human Resources (HR) to If you're ok just hiding that it moved, the SkipTransaction callback in the ShowHistory mason component is probably the right place to look. -kevin
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