On Thu, Mar 04, 2010 at 04:28:41PM -0600, Zuckercorn, Barry wrote: > On Thu, Mar 4, 2010 at 3:51 PM, Kevin Falcone <[email protected]> > wrote: > > On Thu, Mar 04, 2010 at 03:47:21PM -0600, Zuckercorn, Barry wrote: > >> One more thing I forgot to add is that I can never access /NoAuth/ on > >> the same port as the RT application itself, it always returns me to > >> the login screen and gives a page not found error. > >> > >> e.g. https://rthost.tld:8383/NoAuth/images/ > >> > >> Gives me an RT-generated "The page you requested could not be found | > >> Please check the URL and try again" page. In the process of > >> troubleshooting this NoAuth page problem I've setup a vhost for the > >> NoAuth pages, which is where they don't execute. > >> > >> I'm quite certain this is a simple matter but I"ve been having a > >> difficult time with it. What should the directives in Apache's > >> httpd.conf look like for proper access to pages under /NoAuth/ > >> directories? > > > > Have you tried the configuration directives from the README included > > with RT? You shouldn't need any particular /NoAuth/ stanzas, other > > than the NoAuth/images one, which is really just for performance > > serving static files. > > > > Also, you want to pick mod_perl or fastcgi, not try to use both of > > them. > > I did remove my mod_perl load and I have looked at the README included > with RT. Under the fastcgi section the only reference to NoAuth is > this: > > Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ > > Which I have (though I changed the filesystem path to match my > install) in the Virtual Host configuration directive: > > <VirtualHost prod-interface-ipaddress:8383> > ServerName host.fqdn > Alias /NoAuth/images/ /local/rt/rt-current/share/html/NoAuth/images/ > Alias /NoAuth/resnet/ /local/rt/rt-current/share/html/NoAuth/resnet/
This rather explicitly tells apache *not* to pass the resnet pages through RT, so I'm hardly surprised that it is failing. -kevin > DocumentRoot "/local/rt/rt-current/share/html" > ScriptAlias / /local/rt/rt3/bin/mason_handler.fcgi/ > > ...mumble mumble SSL configuration... logs...</VirtualHost> > > I added the /NoAuth/reset/ alias due to that url still not working. > > If I try to go to https://host.fqdn:8383/NoAuth/resnet/index.html I am > getting a page that doesn't render correctly in 3.8 but did in 3.6 > (but again I moved from mod_perl to fcgi and am not clear on the > impact this has on executing the perl inside the page) > > Instead of building the nice HTML table with the open tickets for that > group to view it spits back the code: > > <%$ticket->Id%> > > Which used to fill a table cell with the ticket ID number. Or `% > print $CF1;` where the IP address used to go, etc. > > If this isn't a supported mechanism (I inherited this RT system) is > there a way to provide local users access to the same type of data in > a page that can be protected with htaccess instead of browsing full > ticket details inside of RT? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
