On Tue, Mar 09, 2010 at 11:34:04AM -0500, Jennifer Koermer wrote: > I need to create multiple approval tickets based on content in custom > fields of the parent > ticket. Tickets are being created based on the custom field content, > approvers are being > specified from another custom field. If multiple approvers are specified, > multiple tickets > are created.
Since you seem confident enough to turn the standard CreateTickets
template into a scrip action, you may find it useful to read the
documentation and code in lib/RT/Action/CreateTickets.pm for examples
of doing what you want to do.
-kevin
> I've managed to get almost everything to work using the following in a
> custom action scrip:
>
> my ($child_id, $child_transobj, $errormsg ) =
>
> $child_ticket->Create(
>
> Queue => $queue_name ,
>
> Subject => "Approval for ticket: " . $ticket->id . " - " .
> $ticket->Subject,
>
> Cc => $override_approver,
>
> RefersTo => $ticket->id ,
>
> DependedOnBy => $ticket->id ,
>
> Type => "approval" ,
>
> Reqestor => $req_addr,
>
> Owner => $approver,
>
> AdminCc => $approver,
>
> );
>
>
>
> I still haven't figured out how to add content, set a due date 2 days from
> now, or set a
> custom field.
>
>
>
> Content:
>
> I would like the initial content of the ticket to be the following:
>
>
>
> Approval for $ticket->FirstCustomFieldValue('UserDisplayName')
>
> To submit your response via e-mail. To do so, reply to this message with
> one of the following
> responses in the
>
> body of the message:
>
> To approve:
>
> Status: Resolved
>
>
>
> To reject:
>
> Status: Rejected
>
>
>
> To view the original request, follow this link:
> RT->Config->Get('WebURL')}Ticket/Display.html?id=$ticket->id
>
> ________________________________________________________
>
>
>
> Additional information is below:
>
> $ticket->Transactions->First->Content()
>
>
>
> I have tried adding both of the following lines into the ticket creation,
> but the content is
> not added. That being said, there are also no errors reported:
>
> Text => "The Text Field",
>
> Content => "The Content Field",
>
>
>
>
>
> Custom Field:
>
> My custom field is ApprovalType. I have tried the following (based on
> what is used in
> templates):
>
> CF-ApprovalType => "User"
>
> I get the following error
>
> [Tue Mar 9 16:22:27 2010] [error]: Scrip 74 Prepare failed: Bareword "CF"
> not allowed while
> "strict subs" in use at (eval 3132) line 19.
> (/usr/lib/rt/RT/Action/UserDefined.pm:64)
>
>
>
>
>
> Due Date:
>
> The template that I'm basing this on uses the following line to set the
> date:
>
> Due: {time + 86400}
>
>
>
> I'm not sure how to set that time within the custom action of a scrip.
>
> I tried the following & it didn't work:
>
> Due => time + 86400
>
> The following error is returned:
>
> [Tue Mar 9 16:30:10 2010] [error]: Scrip 74 Prepare failed: Day '68' out
> of range 1..31 at
> /usr/lib/rt/RT/Date.pm line 966
>
>
>
> Anyone have any words of wisdom?
>
>
>
> Jennifer Koermer
>
> Assistant Director of Information Technology
>
>
> ----------------------------------------------------------------------------------------------
>
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>
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>
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