I also would like to know more about forwarded tickets. I get the same behavior as the previous poster.
Nick Kartsioukas-3 wrote: > > When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT > generates an email with an attachment, and within that attachment is > another MIME encoded attachment. This is not very useful, at least not > in Outlook or Thunderbird. Is there a way to reduce the number of times > the ticket content gets wrapped up in attachments (and maybe send as > plaintext instead of MIME encoded)? I couldn't find anything in > RT_Config.pm about ticket forwarding behavior. Thanks! > > RT 3.8.7 running under Apache 2 with FastCGI, email is configured as: > Set($MailCommand , 'sendmail'); > Set($SendmailArguments , "-oi"); > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://old.nabble.com/Forwarded-tickets-show-as-MIME-encoded-attachments-within-attachments-tp27080149p27857482.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
