Hi. I have some curious situation here.
If I install RT-3.8.7 from the box on default Ubuntu installation then Unicode works very good. But if I use gentoo 10.1 or centos 5.4 (with enabled Unicode support), then I can't create or list a ticket with Unicode characters with that Error: Wide character in FCGI::Stream::PRINT at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 105. Can you please help me with that? MySQL 5.0.77, 5.0.84, 5.1 Perl 5.8.8, 5.10.1 Here's other configuration options: Perl v5.8.8 under linux Apache::Session v1.88; Apache::Session::Generate::MD5 v2.12; Apache::Session::Lock::MySQL v1.01; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.01; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; AutoLoader v5.60; base v2.07; bytes v1.02; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.04; CGI v3.49; CGI::Cookie v1.29; CGI::Fast v1.08; CGI::Util v3.48; Class::Accessor v0.34; Class::Accessor::Fast v0.34; Class::Container v0.12; Class::Data::Inheritable v0.08; Class::Inspector v1.24; Class::ISA v0.33; Class::ReturnValue v0.55; Clone v0.31; constant v1.05; CSS::Squish v0.09; Cwd v3.31; Data::Dumper v2.125; Date::Format v2.24; Date::Parse v2.30; DateTime v0.54; DateTime::Duration v0.54; DateTime::Helpers v0.54; DateTime::Infinite v0.54; DateTime::Locale v0.44; DateTime::TimeZone v1.13; DateTime::TimeZone::Floating v0.01; DateTime::TimeZone::Local v0.01; DateTime::TimeZone::OffsetOnly v0.02; DateTime::TimeZone::UTC v0.01; DBD::mysql v4.012; DBI v1.609; DBIx::SearchBuilder v1.56; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.22; Devel::StackTraceFrame v1.22; Devel::Symdump v2.08; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Email::Address v1.889; Encode v2.39; Encode::Alias v2.12; Encode::Config v2.05; Encode::Encoding v2.05; Errno v1.0901; Exception::Class v1.29; Exception::Class::Base v1.20; Exporter v5.58; Exporter::Heavy v5.58; FCGI v0.69; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::ShareDir v1.01; File::Spec v3.31; File::Spec::Unix v3.3; File::Temp v0.22; FileHandle v2.01; FindBin v1.47; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.44; HTML::Mason::CGIHandler v1.00; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.55; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; List::MoreUtils v0.22; List::Util v1.23; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.10; Locale::Maketext::Lexicon v0.79; Locale::Maketext::Lexicon::Gettext v0.17; Log::Any v0.11; Log::Dispatch v2.26; Log::Dispatch::Base v2.26; Log::Dispatch::Output v2.26; Log::Dispatch::Screen v2.26; Log::Dispatch::Syslog v2.26; Mail::Address v2.06; Mail::Field v2.06; Mail::Field::AddrList v2.06; Mail::Field::Date v2.06; Mail::Field::Generic v2.06; Mail::Header v2.06; Mail::Internet v2.06; Mail::Mailer v2.06; Mail::Util v2.06; MIME::Base64 v3.07; MIME::Body v5.427; MIME::Decoder v5.427; MIME::Decoder::NBit v5.427; MIME::Entity v5.427; MIME::Field::ContDisp v5.427; MIME::Field::ConTraEnc v5.427; MIME::Field::ContType v5.427; MIME::Field::ParamVal v5.427; MIME::Head v5.427; MIME::Parser v5.427; MIME::QuotedPrint v3.07; MIME::Tools v5.427; MIME::Words v5.427; Module::Versions::Report v1.06; overload v1.04; Params::Util v1.00; Params::Validate v0.95; PerlIO v1.04; PerlIO::scalar v0.04; POSIX v1.09; re v0.05; Regexp::Common v2010010201; Regexp::Common::delimited v2010010201; RT v3.8.7; RT::Interface::Email v2; RT::Interface::Web::Request v0.30; Scalar::Util v1.23; SelectSaver v1.01; Socket v1.78; Storable v2.15; strict v1.03; Symbol v1.06; Sys::Syslog v0.27; Text::Template v1.45; Text::Wrapper v1.02; Time::HiRes v1.9717; Time::JulianDay v2003.1125; Time::Local v1.11; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.24; UNIVERSAL v1.01; UNIVERSAL::require v0.13; URI v1.35; URI::Escape v3.28; URI::file v4.19; utf8 v1.06; vars v1.01; warnings v1.05; warnings::register v1.01; XSLoader v0.10; RT Config ActiveStatus new, open, stalled core config Active_MakeClicky core config AmbiguousDayInFuture 0 core config AmbiguousDayInPast 0 core config ApprovalRejectionNotes 1 core config AutoLogoff 0 core config CanonicalizeOnCreate 0 core config CanonicalizeRedirectURLs 0 core config CommentAddress core config CorrespondAddress core config CustomFieldValuesSources core config DashboardAddress core config DashboardSubject %s Dashboard: %s core config DatabaseHost localhost core config DatabaseName rt3 core config DatabasePassword Password not printed core config DatabasePort core config DatabaseRTHost localhost core config DatabaseType mysql core config DatabaseUser rt_user core config DateDayBeforeMonth 1 core config DateTimeFormat DefaultFormat core config DefaultSearchResultFormat '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' core config DefaultSelfServiceSearchResultFormat '<B><A HREF="__WebPath__/SelfService/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="__WebPath__/SelfService/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, Requestors, OwnerName core config DefaultSummaryRows 10 core config DefaultTimeUnitsToHours 0 core config DevelMode 0 core config DisableGD 1 core config DisableGraphViz 1 core config EmailFrequency Individual messages core config EmailInputEncodings utf-8, iso-8859-1, us-ascii core config EmailOutputEncoding utf-8 core config EnableReminders 1 core config ExtractSubjectTagMatch Regexp core config ExtractSubjectTagNoMatch Regexp core config ForwardFromUser 0 core config FriendlyFromLineFormat "%s via RT" <%s> core config FriendlyToLineFormat "%s of example.com Ticket #%s":; core config GnuPG RejectOnBadData, 1, Enable, 0, RejectOnMissingPrivateKey, 1, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC core config GnuPGOptions homedir, /opt/rt3/var/data/gpg core config HomePageRefreshInterval 0 core config HomepageComponents QuickCreate, Quicksearch, MyAdminQueues, MySupportQueues, MyReminders, RefreshHomepage, Dashboards core config InactiveStatus resolved, rejected, deleted core config LexiconLanguages * core config LinkTransactionsRun1Scrip 0 core config LogDir /opt/rt3/var/log core config LogStackTraces core config LogToFileNamed rt.log core config LogToScreen info core config LogToSyslog info core config LogToSyslogConf core config LogoURL /NoAuth/images/bplogo.gif core config LoopsToRTOwner 1 core config MailCommand sendmailpipe core config MailParams core config MasonParameters core config MaxAttachmentSize 10000000 core config MaxInlineBody 12000 core config MessageBoxHeight 15 core config MessageBoxIncludeSignature 1 core config MessageBoxRichText 1 core config MessageBoxRichTextHeight 200 core config MessageBoxWidth 72 core config MessageBoxWrap HARD core config MinimumPasswordLength 5 core config NetServerOptions core config NotifyActor 0 core config OldestTransactionsFirst 1 core config Organization example.com core config OverrideOutgoingMailFrom core config OwnerEmail root core config PlainTextMono 0 core config PlainTextPre 0 core config Plugins core config PreviewScripMessages 0 core config RTAddressRegexp ^[email protected]$ core config RecordOutgoingEmail 1 core config RedistributeAutoGeneratedMessages privileged core config SMTPDebug 0 core config SearchResultsRefreshInterval 0 core config SelfServiceRegex Regexp core config SendmailArguments -oi -t core config SendmailBounceArguments -f "<>" core config SendmailPath /usr/sbin/sendmail core config SetOutgoingMailFrom 0 core config ShowBccHeader 0 core config ShowTransactionImages 1 core config ShowUnreadMessageNotifications 1 core config StandaloneMaxServers 1 core config StandaloneMaxSpareServers 0 core config StandaloneMinServers 1 core config StandaloneMinSpareServers 0 core config StrictLinkACL 1 core config Timezone US/Eastern core config UseFriendlyFromLine 1 core config UseFriendlyToLine 0 core config UseTransactionBatch 1 core config UsernameFormat concise core config WebBaseURL http://localhost core config WebDefaultStylesheet web2 core config WebDomain localhost core config WebExternalAuthContinuous 1 core config WebFlushDbCacheEveryRequest 1 core config WebImagesURL /NoAuth/images/ core config WebNoAuthRegex Regexp core config WebPath core config WebPort 80 core config WebSecureCookies 0 core config WebURL http://localhost/ core config WikiImplicitLinks 0 core config rtname example.com site config RT Variables RT::BasePath /opt/rt3 RT::BinPath /opt/rt3/bin RT::EtcPath /opt/rt3/etc RT::LocalEtcPath /opt/rt3/local/etc RT::LocalLexiconPath /opt/rt3/local/po RT::LocalLibPath /opt/rt3/local/lib RT::LocalPath /opt/rt3/local RT::LocalPluginPath /opt/rt3/local/plugins RT::MasonComponentRoot /opt/rt3/share/html RT::MasonDataDir /opt/rt3/var/mason_data RT::MasonLocalComponentRoot /opt/rt3/local/html RT::MasonSessionDir /opt/rt3/var/session_data RT::PluginPath /opt/rt3/plugins RT::SbinPath /opt/rt3/sbin RT::VERSION 3.8.7 RT::VarPath /opt/rt3/var RT Size Tickets 1 Queues 2 Transactions 28 Groups 22 Privileged Users 1 Unprivileged Users 2 Perl configuration Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.18-53.el5, archname=x86_64-linux-thread-multi uname='linux builder10.centos.org 2.6.18-53.el5 #1 smp mon nov 12 02:14:55 est 2007 x86_64 x86_64 x86_64 gnulinux ' config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -Dversion=5.8.8 -Dmyhostname=localhost -dperladmin=r...@localhost -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Dlibpth=/usr/local/lib64 /lib64 /usr/lib64 -Dprivlib=/usr/lib/perl5/5.8.8 -Dsitelib=/usr/lib/perl5/site_perl/5.8.8 -Dvendorlib=/usr/lib/perl5/vendor_perl/5.8.8 -Darchlib=/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi -Dsitearch=/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi -Dvendorarch=/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi -Darchname=x86_64-linux-thread-multi -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto -Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto -Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto -Dinc_version_list=5.8.7 5.8.6 5.8.5 -Dscriptdir=/usr/bin' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=define use64bitall=define uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm', optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic', cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm' ccversion='', gccversion='4.1.2 20080704 (Red Hat 4.1.2-46)', gccosandvers='' intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=8, prototype=define Linker and Libraries: ld='gcc', ldflags ='' libpth=/usr/local/lib64 /lib64 /usr/lib64 libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.5' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/CORE' cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic' Perl Include Paths (@INC) /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! 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