Kenneth Marshall wrote: > I do not think I agree with this. If you ask for a user to be > removed, any ticket that they have touched should go as well. > No, I asked for users with no tickets to be removed[0]. By definition, there *are no tickets* that need to be removed! :-) > Otherwise you will have unattributed updates in the system. > It seems like you may have a bit too aggressive a policy for > cleaning out users. Another approach is to put a better anti-spam > system in front of RT to keep these deletions to a more manageable > number. Good luck. > If something says it will delete users, but in fact deletes tickets and users, it's a little concerning. I guess it would delete less tickets if there were less users, but that's not really the issue. This is in a system with anti-spam measures ahead of the RT instance. However, historically that wasn't always the case, so we have all these old users hanging around.
Howard [0] at least I'm pretty sure I did. The documentation for RT-Shredder is fairly sparse. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
