Could you use a scrip to do this? Ken
On Tue, Mar 16, 2010 at 04:07:19PM -0500, Max McGrath wrote: > Hi All - > > I'm looking to be able to create a "template" ticket and have it be copied > when support staff are creating an actual ticket. > > If this is possible, can it copy all of the custom fields and the > dependencies or linked tickets? > > Basically, we are looking for a "Quick Ticket" function. We are unable to > use the built-in one because of the need to have custom fields filled in. > > Any ways of doing this? > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > [email protected] > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
