Hello Jeff, The ModifyCustomField right may be also assigned at the User and Group level, both globally and at queue level. We also had problems with unwanted modifications; and ended up in adding a local version of the element Ticket/Elements/EditCustomFields.
HTH, Gabriele Franzini Nerviano Medical Sciences - Italy >Message: 1 >Date: Tue, 16 Mar 2010 16:45:16 -0400 >From: Jeff Blaine <[email protected]> >Subject: [rt-users] Read-only custom field? Also a rights problem? >To: [email protected] >Message-ID: <[email protected]> >Content-Type: text/plain; charset=ISO-8859-1; format=flowed >RT 3.8.7 >I'm looking to establish a read-only custom field, writable only by $RT::SystemUser (in a scrip). >In trying to do so, I have made the rights to this custom field 'SeeCustomField' by some people, but nobody has ModifyCustomField permissions. >That is: > there are no defined user rights for the field. > there is only SeeCustomField rights for group > Privileged >I am still able to modify+save the field though, so clearly I am doing something wrong here. Any help would be appreciated. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
