Folks, Issue 1:
Simple Search interprets Status keywords in the search string as Status keywords. (In the absence of any keywords, it defaults to "new or open or stalled".) However, the instructions on the Simple Search page make no mention of Status keywords and imply that including one (e.g., "new") in the search string will add "Subject LIKE 'new'" to the query (whereas no matter how many times it's included or in what position it will always result in "Status='new'"). Remedy: The instructions need to be corrected. Issue 2: Users can't search for Tickets with Status keywords in the Subject using those keywords. Remedy: Allow users to specify "Subject:new" in the search string. -- Gary Hall RT Admin Simon Fraser University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
