On Sun, Mar 21, 2010 at 04:51:53AM +0100, Michelle Konzack wrote: > > RT can only handel ONE RT account/E-Mail-Address >
Standard RT configuration is to use 2 addresses for _each_ queue (one for correspondances, one for comments). Then you can have several queues with a set of permissions that allow groups of people show only tickets they need to show. Suppose you have domains foo.com, bar.com, you can have (it depends on your workflow) a queue: abuse_foo abuse_bar postmaster_foo postmaster_bar etc... for each queue, you configure the corresponding email address and a group of people that should work on with appropriate rights. Maybe you should buy the book "RT essentials" ? ;) Or maybe I do not understand your questions ... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
