Craig, Bug landed as https://rt.cpan.org/Ticket/Display.html?id=55783
On Mon, Mar 22, 2010 at 4:19 PM, Ruslan Zakirov <[email protected]> wrote: > Hello, > > It's limitation and I'm forwarding this email to bugs queue on > rt.cpan.org. I believe it can be improved in Business::Hours and this > module itself to handle wider periods of time, but at this moment I > don't have time to work on this. > > You can either send me patch or order custom development from best > practical to change this. > > If you're going to patch things then you should look at add_seconds > method in Business::Hours module. There is static $MAXTIME variable in > that function. The variable should become an optional argument of the > method and RT::Extension::SLA should generate some reasonable value > depending on the current configuration. > > On Mon, Mar 22, 2010 at 1:31 AM, Craig Scott <[email protected]> wrote: >> Hi, I’ve encountered what appears to be a limitation in the RT SLA >> extension, if the minutes value applied to an SLA is greater then 1000 the >> Due date value fails to be set. >> >> >> >> For example, we’ve got an SLA for 1 month, which equates to 20, 8.5 hour >> days, therefore business minutes for the SLA would be defined as 60*8.5*20 – >> in practice this doesn’t work, the due date is blank, when i reduce the SLA >> to 19 days it works. >> >> >> >> I’m guessing there is some sort of limitation in the code? >> >> >> >> Craig >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> 2010 RT Training Sessions! >> San Francisco, CA, USA - Feb 22 & 23 >> Dublin, Ireland - Mar 15 & 16 >> Boston, MA, USA - April 5 & 6 >> Washington DC, USA - Oct 25 & 26 >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
