I had some failing hardware on a machine and had to migrate RT quickly. I did a mysql dump and upgraded from 3.6 to 3.8 at the same time.
Everything seemed well, but now some users send emails to the queue and then no auto-reply, OR they get something like this: No permission to create tickets in the queue 'QueueName' I've checked permissions, all seem fine -- privileged, unprivileged, and everyone have been granted CommentOnTicket, CreateTicket, and ReplyToTicket. Where should I look first? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
