Hi,
I have written a Perl script run by cron that sends out emails
based on ticket states, e.g.:
1. ticket is due in <= 48h and I haven't notified the owner
2. ticket is new/open but has no activity in the past week
3. ticket is stalled and its Starts date has lapsed
Currently it uses RT::Action::RecordComment to do this, because
I want some sort of record on the ticket that the email was
generated.
I'd prefer to use RT::Action::SendEmail or RT::Action::Notify
to do this, because then these notifications don't clutter up
the ticket view as much: RT users will just see an "outgoing
mail recorded" line and a link instead (if permitted).
The APIs for all three RT::Action modules seem quite similar,
but the SendEmail and Notify modules seem to require a
Transaction object while the RecordComment one doesn't. I
don't know how I might go about fetching a Transaction object
or creating one.
Does anyone have a usage example of the SendEmail or Notify
modules to offer here? Failing that, a way to get a
Transaction object from a ticket might be enough (but I admit
that I barely know what I'm doing at this early stage).
Here's what I'm doing to generate the comment:
my $id = $ticket->Id;
my $action_obj = RT::Action::RecordComment->new(
Argument => undef,
CurrentUser => $user,
ScripActionObj => $void_scrip_action,
ScripObj => $void_scrip,
TemplateObj => $template,
TicketObj => $ticket,
TransactionObj => undef,
);
warn "$id: preparation failed\n"
if not $action_obj->Prepare;
warn "$id: commit failed\n"
if not $action_obj->Commit;
--
Cheers,
Alex
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