can someone please reply on below queries . Thanks! On Fri, Mar 26, 2010 at 9:13 PM, Piyush Kumar <piyku...@gmail.com> wrote: > Hi Friends, > > Just started using RT : Couple of questions plz !! > > 1. I have enabled the RT plugin inside OpenNMS to integrate it with > default installation of RT and create a Queue (OpenNMS). > Now is there a way / scrip to assign the ticket based on Server List > to owner defined and in different Queue..? > > 2. Is there a way I can automatically create a ticket using some shell > script..?? > > 3. I have also been able to successfully integrate RT with LDAP (AD) > using RT-Authen-ExternalAuth plugin !! > Is there a script which can import the LDAP users to RT : currently > only the users which login to the system have there Users created in > RT !! > In case someone had already written a import script to get all the > LDAP users created in RT - please share the info !! Thanks a lot!! > > 4. If I have a mail coming from open...@exampledomain.com - how to > integrate that the replies from people through my SMTP server get > appended to the history of the Ticket itself .? > > -- > Thanks & Regards, > -Piyush > Mail: piyku...@gmail.com > Web: http://piyush.me/ > > -In a world without fences, limits, boundaries and walls, Who needs > Windows and Gates? >
-- Thanks & Regards, -Piyush Mo.: 091-9910904233 Mail: piyku...@gmail.com Web: http://piyush.me/ -In a world without fences, limits, boundaries and walls, Who needs Windows and Gates? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com