I've been reading the documentation and the Oreily book on RT and I'm
trying to figure out how to open a new ticket in the Billing queue
when a ticket in the Service queue is closed / resolved. I'm sure I
must have a syntax issue in my template but I can't find the
documentation on those templates. I also have a Scrip on the
Services Queue to open a ticket on Resolved using this template. My
current template is:
===Create-Ticket: approve-and-post
Queue: Billing
Subject: Review and Post { $Tickets{'TOP'}->Subject() }
Requestor: { $Tickets{'TOP'}->OwnerObj->EmailAddress() }
RefersTo: { Tickets{'TOP'}->Id() }
Content: A service ticket for { $Tickets{'TOP'}->Requestors-
>UserMembersObj-Next->EmailAddress() } has been closed regarding
{ $Tickets{'TOP'}->Subject() }. Please approve and post the
customer's account for { $Tickets{'TOP'}->TimeWorked() } minutes of
labor.
_____
Thoughts?
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