Hi, Kenn.
My scrip should send an e-mail to user when a ticket were created.
It's configured like this (using the default shipped with RT):
Description: Ticket open - AutoReply
Condition: OnCreate
Action: AutoReply to Requestors
Template: global model - AutoReply
Stage: TransactionCreate
Thanks.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
Kenneth Crocker escreveu:
Pereira,
Well, let's see the scrip. Can't comment on what i cant see. Is it a
global scrip? Queue scrip? Was the transaction a /create/ or an /open/?
Kenn
LBNL
On Fri, Mar 26, 2010 at 11:39 AM, Wagner Pereira
<wpere...@pop-sp.rnp.br <mailto:wpere...@pop-sp.rnp.br>> wrote:
Hi, all.
I have a RT scrip which should to send a template in every time
someone create a ticket (through e-mail, obviously).
Although, I have other scrip which sends a template when the
ticket is closed. That's working OK.
I made a comparison between both and I already read the RT manual,
it seems they are correctly configured.
So, why doesn't RT send an e-mail when the ticket is opened?
Hugs,
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
