Hi, Our setup is such that mail gets sent out with an envelope from of the address of our bounces queue (which is a completely non-response queue that lets us process bounces sanely).
Recently, we encountered a situation where a bounce was received which include the ticket subject (I think in nearly all cases, bounces don't include the original message subject). Unfortunately, this caused a mail loop since rather than going into the bounces queue as a new ticket, the bounce was appended to the original ticket, and got sent out as correspondence, which resulted in a new ticket... I think the correct fix for this is to change the behaviour when the ticket specified in the header does not match the queue specified with --queue. It may be that this has to be configurable on a per-queue basis, as it might have other undesirable side effects if tickets are moved between queues between sets of correspondence. Does this seem reasonable? Has anyone else who is feeding bounces back into RT experienced this problem? I'm somewhat surprised we've only just seen it, to be honest, and only once. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford
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