On Wed, Mar 24, 2010 at 09:58:37AM -0700, Allen wrote: > > Is there a way to get reports on how much time a ticket has been open? > > I know this is not the sanctioned way to do things because it is not > using RT APIs, but it works for now: > [..lots of SQL..]
Thanks. But we were hoping that RT itself could show the report. I'm surprised that doesn't seem to be implemented. -- Jesper Henriksen <jes...@catnet.dk> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
