On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote: > > Hi, > yes, i did, i gave the see/modify right to every staff member and also to > every group. But this didn't work. It doesn't matter at all, which rights > the user/group has, i can only see the headline (custom fields) and nothing > below. Like there isn't any custom field... ;-( > > Please correct me, if i am incorrect: > > The staff members need the right to See and to Modify the customfield. This > is, what i have done. Whether i give the rights to the group and/or to the > user doesn't matter. Is there any other setting, where i can make sure, that > custom fields are being shown?
Sounds like you didn't Apply the custom fields (either to a queue from the Custom Field editing page or Globally from Global -> Custom Fields) -kevin > > Potla, Ashish Bassaliel wrote: > > > > Hi, > > > > Have you given ModifyCustomfield right for requestor (or Everyone for that > > matter) in the GroupRights page of the Customfield? > > > > -Ashish > > > -- > View this message in context: > http://old.nabble.com/merge-users%28-%29-tp28151060p28160576.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com