Hi,
When my non-privileged users use the web to add content to a ticket they
see a drop down box to change the ticket status. If they choose this
they get a permission error when saving the ticket (good because they
should not be able to change the status). What can I do to stop this
box from showing up. The rights are:
For their queue: CreateTicket, SeeQueue, ShowTicket
Globally:
Everyone: ModifySelf, ReplyToTicket
Requestor: ShowTicket
cheers,
ski
--
"When we try to pick out anything by itself, we find it
connected to the entire universe" John Muir
Chris "Ski" Kacoroski, [email protected], 206-501-9803
or ski98033 on most IM services
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