Hello, Koen. I suspect that it's an SQL problem. Start from enabling logging of warnings. Try reporting. Check logs. If it doesn't reveal anything useful then enable SQL statements logging, try again and look at SQL generate (may be it doesn't make sense).
On Fri, Apr 9, 2010 at 3:58 PM, Koen Van Impe <[email protected]> wrote: > Hello, > > We run RT 3.8.7 with RTIR 2.4.3 on Ubuntu 9.04. > > In the 'old' (v1) versions of RTIR there was a reporting tool (periodic > report) that returned the number of incidents per category for a given > period. > The reporting tool still seems to exist in RTIR 2.4.3 > (RTIR\Tools\Reporting) but no matter what time frame we select, the > number of "new reports, resolved or unresolved" remains 0. Also the > different categories for the 'Incident reports received' remains 0. The > only number that seems to change is "outstanding reports at the > beginning of this period". > > Does anyone has a clue where I should start looking why the reporting > doesn't return the expected data? > > Thanks for the help, > > Koen > > -- > Koen Van Impe - BELNET CERT > [email protected] > PGP Key Id 0xED12AD79 > Contact: http://cert.belnet.be/ > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
