Re: [rt-users] template emails for custom fields

[Raed El-Hames]

Hi;

You can include something like:
{my $subq = $Ticket->FirstCustomFieldValue('sub queues')}

In the body of the template; any where you wish 2 lines below the header 
lines

Regards;

Roy


psminusaxl wrote:

Hi guys,

I got a template that sends out an email everytime a ticket is 
created.  It
works fine as is, it has the company information and standard greeting and
even the ticket number and subject of the ticket.  Here's the delima 
though:

I got a queue, say Support and under support I've created several custom
fields (sub queues) such as desktop, printers and network.  I can't 
seem to
figure out what syntax I should be putting in the template in order 
for the
email to send out the custom field information.  i.e: if a ticket is 
in the
Support queue and is in the "printers" sub queue, it would send out the
email to the user with both of those information.

Any help is appreciated.  Thanks,
pslminusaxl


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