Ok, that helps some I guess. Sounds like I will need to create a
search for each person/status though,which I'm trying to avoid.
On Apr 14, 2010, at 12:18 PM, Kenneth Crocker wrote:
Tyler,
Well, setting up a dashboard is pretty simple, but it will do you no
good if you do not know how to create a query.
Once you have a query up and running correctly, you save it as your
personal query. Then you navigate to Tools->Dashboards. Click
Dashboards. Then click "New". Give your new dashboard a meaningful
name. Save it it as a personal dashboard. While in the same screen
(after saving the name of the new dashboard) navigating to the right
where you will see
Basics Queries Subscriptions". Click "Queries" and select the one
that you want to be in your dashboard (you can have multiple queries
and charts in a dashboard). Then select Subscriptions and in that
page you select when you want it to run and who you want to receive
it other than yourself.
Note: if you want someone other than yourself to get the dashboard
results, you need to create a cron job to run.
Most of this is in the tutorial on dashboards, but this little
summary might help.
Kenn
LBNL
On Tue, Apr 13, 2010 at 3:45 PM, <[email protected]> wrote:
> Tyler,
>
> Are you saying you do not know how to develop a query to do this
or do not
> know how to put it in a dashboard or both?
>
> Kenn
> LBNL
>
A bit of both. Just did an install of RT today so I'm certainly not
familiar with it. I do have the book and it was helpful during the
install
but it makes little mention of TicketSQL or Dashboards beyond saying
they
exist.
> On Tue, Apr 13, 2010 at 1:52 PM, Tyler Eaves
<[email protected]> wrote:
>
>> Got a request here...
>>
>> I'd like a dashboard I can put on the at a glance page that will
show
>> the
>> new / open / stalled tickets per user, in the same style as the
>> per-queue
>> list that's there by default. I'm on 3.8.7.
>>
>>
>> Tyler Eaves
>> Programmer
>> Cooke Communications / The Daily Reflector
>> 252-329-9633
>>
>> [email protected]
>>
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
Tyler Eaves
Programmer
Cooke Communications / The Daily Reflector
252-329-9633
[email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
