Hi Juergen, The problem is worse than just a spam-filter, as some of the files are randomly omitted when uploading with the web interface : for example, if we attach five files, the interface shows perhaps 3 (in the outgoing mail) and the customer receives only these 3. However, if the customer sends 5 files by email, all 5 are received and visible in the web interface.
Julien Fritz wrote: > Hi, > > to which mail-server do you send your mails? Are there any spam-filter on the > way? Did you check the mail-server-logs? > > Juergen > > -----Ursprüngliche Nachricht----- > Von: [email protected] > [mailto:[email protected]] Im Auftrag von Julien Rampon > Gesendet: Mittwoch, 14. April 2010 18:04 > An: [email protected] > Betreff: [rt-users] problem with attached files not sent > > Hi, > > Here's my problem ! > > First, I'm using RT 3.8.1, perl 5.8.8 and mysql 5.0.32 on a debian (etch). > > I use the web interface to reply to my customers tickets and I have to > attach files to my replies. > > So I attach files with the "choose file" and then "Add more files" buttons. > > When I update the ticket, sometimes no files are sent, sometimes juste 1 > of 2 files is sent, sometimes everything works ok. > > I tested to reply to a ticket with 6 files, 4 times (with the same files) > - 1st try, only 5 files were sent > - 2nd try, all the 6 files were sent > - 3rd try, 4 files were sent > - 4th try, 5 files were sent > > I've got no error in the apache log, and I've not seen this kind of > problem anywhere. > > Help is very welcomed ;) > > Thanks > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
