On Wed, Apr 14, 2010 at 1:56 PM, Michael Graziano <[email protected]> wrote: > Hi Brian, > On Mar 24, 2010, at 5:46 PM, Brian Lawson wrote: > > He wants RT to use the email address entered as the one used for any > correspondence, not the address for the username. > > I'm not sure I follow. Configured as I describe above messages sent from RT > will come from the queue email address, and reply-to will point at the queue > email address. (The typical format for the "from name" is "John Doe (via > RT)", but you can change this easily). > > You COULD hack around this & override the From/Reply-To addresses, but if > you specify an address that rt-mailgate isn't watching then correspondence > will bypass RT, which defeats the purpose of a ticketing system... > We do something similar at work. We did edit the "from name" to be something like "BoogerEater Support," while the From/Reply-To email address is, say, [email protected]; each support member then signs his/hers/its replies and that's that. Everyone on the support group sees the replies in their inboxes or through RT's webpage.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
