Hi, Is there a way to report the difference between RT dates (Created & Started), either in the standard or advanced search?
I'm looking to generate a report to reflect how rapidly requests are addressed by our support staff. Many thanks Steve [RT v3.6.2] Dr Steven Platt Bioinformatician Statistics, Modelling and Bioinformatics Health Protection Agency Centre for Infections London www.hpa.org.uk/bioinformatics ----------------------------------------- ************************************************************************** The information contained in the EMail and any attachments is confidential and intended solely and for the attention and use of the named addressee(s). It may not be disclosed to any other person without the express authority of the HPA, or the intended recipient, or both. If you are not the intended recipient, you must not disclose, copy, distribute or retain this message or any part of it. This footnote also confirms that this EMail has been swept for computer viruses, but please re-sweep any attachments before opening or saving. HTTP://www.HPA.org.uk **************************************************************************
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
